Customer Print Specialist

Council Bluffs, Iowa, United States | Custom Manufacturing | Full-time


Looking for your chance to make a real impact?

Firespring, Nebraska's first Certified B Corporation®, is looking for an amazing human to join our team. We’re known for providing marketing, printing and strategic guidance to thousands of brands, businesses and nonprofits in all 50 states and all over the world. Our mission is to accelerate client prosperity so we collectively do more good.

Please let us know if this position sounds like your dream job.

Job Description

Join our dynamic team as a Customer Print Specialist, where you will play a pivotal role in providing outstanding customer service, operating printing machinery, and ensuring the flawless production of professionally finished print products. This multifaceted position requires a customer-focused individual with excellent communication skills, an eye for detail, and the ability to handle various responsibilities, including print production, bindery, finishing, and customer interactions.

Tasks & Responsibilities

  • Greet customers as they enter and respond promptly to their inquiries.
  • Utilize excellent customer service skills to build relationships and understand customers' print needs.
  • Operate printing machinery, including printers, folders, and inserters, to produce high-quality print products.
  • Perform machine set-up, adjustment, and basic troubleshooting to ensure optimal equipment performance.
  • Capture project information using order intake tools and provide customers with total print solutions.
  • Assist customers in placing print orders, offering guidance on printing options, and ensuring customer satisfaction.
  • Monitor print production processes, ensuring strict adherence to quality standards.
  • Perform basic troubleshooting and preventative maintenance on printing equipment.
  • Ring up of print orders and process payments accurately.
  • Engage in heavy lifting, standing, walking, and other physical tasks to move supplies in the 10-50 pound range.


  • Exceptional customer service skills with the ability to engage and assist customers effectively.
  • Basic computer skills, including the ability to work with electronic files, emails, and Microsoft Word (or similar programs).
  • Attention to detail and a keen eye for quality issues in print products.
  • Ability to work collaboratively with customers and team members to provide total print solutions.
  • Previous experience in light manufacturing, especially in printing, is preferred.
  • Ability to follow written and verbal instructions, work efficiently with minimal supervision, and manage time effectively.
  • Experience working under deadlines and willingness to work overtime as needed.
  • Physical ability to engage in standing, bending, stooping, and lifting (up to 50 lbs.).

Compensation and Benefits

  • Pay—You don’t need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive pay.
  • Hours—40 hrs, flexibility required.
  • 401(k)—Your parents preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
  • Fun—Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That’s not the case here. We prioritize loving your experience here and have a group of people dedicated to creating activities inside and outside the office. To put it mildly, we’re serious about having fun—and it reflects in our work and the relationships too.

Ready to come aboard? Let’s make this happen.
While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.
Firespring is an EEO/AA employer.